Cisco Unified Communications Training

Cisco IP Telephony Part 2

Who should Attend

• Channel Partners / Resellers
• Customers
• Employees

Cisco Career Certifications

This course is part of the following Certifications:

CCVP (Cisco Certified Voice Professional)

Prerequisites

Delegates should have attended:
	Cisco IP Telephony Part 1

Course Objectives

After completing this course, the delegate will be able to:
	Configure Cisco CallManager to support video calls and conferencing
	Configure applications to extend the capabilities of Cisco CallManager
	Secure an IP Communications network
	Manage IP Communications solutions with internal server tools

Course Content

The Cisco IP Telephony Part 2 course focuses on Cisco CallManager advanced features and options within CCM. These features include point-to-point video calls for appropriate video enabled endpoints as well as video conferencing, Cisco CallManager Attendant Console, IP Softphone and extension Mobility, security features for hardening of applications and hardware for VoIP, and command-line tools and monitoring devices that Cisco provides for troubleshooting voice and data networks.
This course meets and exceeds the CIPT part 2 requirements by adding our unique real-world experience of continuing implementation, intergration and voice migration. This allows Fast Lane to demonstrate, with real-worl reference sites, the difficulties and challenges associated with services, video, security and remote site interaction (Remote Sites and Remote Users).
By using a more comprehensive Voice lab than the Cisco recommendation, we have added specific Application, Video and Security real-world labs. The additional value through on-site experience is also used to provide focus on CCM. Through further hands-on exercises we demonstrate more detail around the extra features, services and applications in a VOIP/IPT environment.
	Course Introduction
	Applications
	Cisco CallManager Attendant Console
	Cisco IP Softphone
	Cisco Voice over IP Integrated Applications
	Third Party Application intergration (CTI, TAPI, JTAPI)
	Enabling Video Calling and Conferencing
	Cisco Video Telephony Solution Components
	Configuring CallManager for Video
	Configuring a Dial Plan for Video Telephony
	Securing IP Communications
	Principles of IP Communications Security
	Authentication and Encryption Fundamentals
	Operating System and CallManager
	Secure Administration - HTTPS
	MS Windows IPsec
	CallManager Hardening
	Monitoring and Managing IP Communications
	Internal Server Tools
	Tools and Accounts
	Database Services
	Command-Line Tools
	Cisco CallManager Serviceability
	Real-Time Monitoring Tool
	Call Detail Records
	Directory Enhancements (AD, LDAP, NetScape, Lotus)
	XML Applications
	Legacy Application and service intergration
	Hunt Groups/Pilot points and ACD