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This course provides an overview of an effective Incident Investigation methodology and its benefits. Systematic step-by-step investigation process starting with setting up of a team, collecting information, identifying all causes, determining root cause, devising correcting/preventive actions with communication and follow-up can avoid recurrence of the incident.
Objectives:
- Why is it important to investigate an incident
- Kinds of incidents that must be investigated
- Investigation team and tools they can use
- Step-by-stem effective investigation process that results in determining root cause
- How to formulate corrective/preventive actions
- Importance of communicating findings and follow-up to close out all actions
Topics:
- The Incident Investigation Policy
- Purpose and Benefits of Incident Investigation
- Training Objectives
- Definitions
- The Incident Investigation Team
- Investigation Tools
- The Investigation Process
- Collecting Information
- Identifying All Possible Causes
- Determining the Root Cause
- Corrective and Preventive Actions
- Communicating Findings - Incident Reporting
- Follow-up
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P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Terms of Use:
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