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This course explains how to use diagnostic hardware tools and utilities to evaluate problems with the server.
Objectives:
- Escalate problems properly
- Evaluate the server startup process for problems
- Determine if a server problem is caused by configuration errors, hardware failures or software problems
- Use hardware diagnostic tools and utilities
- Shut down different server operating systems
Topics:
- Gathering information and handling escalations
- Using server-related documentation
- System evaluation
- Hardware, software, and configuration problems
- Diagnostic tools and utilities
- Server operating system shutdowns
- Troubleshooting server networks
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P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Terms of Use:
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