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cisco-certificatiom.co.uk
All Rights Reserved
Managing Change Series: Working with Individuals
Product Code: mngc03 Time: 2.0 hour(s) CEUs: Available

Summary:

This course explains why some members of a team have a difficult time positively engaging in change situations, and what you, as a change leader, can do to help them through the change.

Objectives:

  • Recognize that people react to change in different ways
  • Customize help for struggling individuals
  • Use empathy to deal with a dissatisfied employee
  • Help individuals find personal, positive consequences
  • Recognize and address the unintended consequences of change


Topics:

  • Natural reactions to change
  • Dealing with dissatisfaction
  • Pinpointing the positives
  • Unintended consequences

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

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