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cisco-certificatiom.co.uk
All Rights Reserved
Effective Business Communication Series: Letters
Product Code: busc05 Time: 2.0 hour(s) CEUs: Available

Summary:

The course discusses standard letter parts and letter formats. This course talks about planning a correspondence, and the words, sentences, and paragraphs used when creating an effective letter. It also discusses the block and modified letter formats and how they differ. Finally, this course presents how to write letters that convey neutral or positive news, as well as how to write negative news letters with tact and courtesy.

Objectives:

  • List the acceptable letter-writing formats
  • Discuss three categories of letters
  • Determine which style of writing is best for a particular situation
  • Write neutral, positive, negative, and persuasive letters


Topics:

  • Parts of a letter
  • Letter formats
  • Neutral and positive news
  • Negative news
  • Persuasive letters
  • Sales letters

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

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