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This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.
Objectives:
- Identify the four choices you can make when dealing with problem people
- Use blending and redirecting to reduce differences between people
- Identify and practice the five steps to good listening
- Identify five techniques that have a positive influence on relationships
Topics:
- Four choices
- Reduce differences
- Listen to understand
- Reach a deeper understanding
- Speak to be understood
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P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Terms of Use:
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