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This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.
Objectives:
Topics:
- How do you know there is a problem?
- Why are difficult employees being difficult?
- What is the biggest mistake we make in dealing with difficult employees?
- What are the first steps in dealing with difficult employees?
- How can you handle conversations with the difficult employee?
- When is discipline or dismissal required?
- What can you do if nothing else works?
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P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Terms of Use:
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