Cisco Unified Communications Training

Cisco IP Telephony Troubleshooting (IPTT)

Who should Attend

• Channel Partners / Resellers
• Customers
• Employees

Cisco Career Certifications

This course is part of the following Certifications:

Prerequisites

Successful completion of Cisco Voice Fundamentals or prior experience and knowledge of traditional PSTN operations, requirements of Voice over IP, and a basic understanding of VoIP benefits. In addition, to fully comprehend the concepts and technologies taught in this course, a working knowledge of LANs, WANs, and IP switching and routing is essential. Basic internetworking skills taught in the Interconnecting Cisco Network Devices training course, or equivalent knowledge, is considered the minimum knowledge needed for this course.

Course Objectives

After completing this course, the delegate will be able to:
	Apply effective troubleshooting methods to resolve issues in complex IPT networks
	Troubleshoot common Call Manager configuration, integration, and operation problems
	Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools
	Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks
	Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods
	Troubleshoot common Unity configuration, integration, and operation issues and problems
	Employ Cisco TAC as a troubleshooting and escalation tool.

Course Content

IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4.
Changes to the course are:
	Module and Lesson Objectives have been refined to focus on troubleshooting knowledge and skills.
	The modules on troubleshooting signalling problems has been redesigned for instructional effect.
	Labs have been updated and converted to practice IPT-specific troubleshooting skills.
	Topics and Labs have been refined to emphasize the most recent level 1 and 2 support issues experienced with IP Telephony support.
	The lab topology has been updated
	Module 1 - Applying Troubleshooting Methods
	Module 2 - Troubleshooting CallManager, Network, Signaling, and Dial Plans, Troubleshooting the CallManager Signaling Architecture
	Module 3 - Troubleshooting AVVID Components
	Module 4 - Troubleshooting Network Infrastructure
	Module 5 - Applying Quality of Service in VoIP Networks
	Module 6 - Troubleshooting Unity Voice Mail Systems
	Module 7 - Escalating Trouble Tickets to TAC