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IP Telephony Troubleshooting v2.0

Course Details:

  • Days: 3
  • Course Code: CIIPTT
  • Booking: Please ring 08450 504 505


IPTT provides SEs the knowledge and skills required to troubleshoot Enterprise Call Manager, Unity, and IP network deployments. IPTT is one of several hands-on courses in a curriculum that addresses both design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.



  • CIPT

Delegates will learn how to

  • Utilise CDR data and ART
  • Identify troubleshooting issues including voice network, CallManager, the Unity server, and the network infrastructure
  • Utilise CCM traces to troubleshoot common VoIP problems
  • Describe 911 deployment issues for campus and multisite models
  • Identify and describe CallManager component versions, admin serviceability tool functions, event viewer functionality, performance monitor functionality, and the troubleshooting issues regarding accounts and passwords
  • Use SQL Query Analyser to access database information
  • Describe ICS troubleshooting methods
  • Use troubleshooting methods to maximise QoS
  • Apply diagnostic tools to solve problems that simulate real-life IPT malfunctions
  • Utilise the problem-solving process to troubleshoot common network problems
  • Troubleshoot problems in the distributed CCM environment
  • Utilise troubleshooting methods to resolve voicemail issues
  • Troubleshoot routing and switching issues
  • Describe Unity features and configuration parameters
  • Describe the features and functions of the TAC, how to use the Bug Navigator, review other options to help resolve known problems, identify the different priority levels and list the methods of escalating trouble tickets to the Cisco TAC


  • Cisco IP Telephony Troubleshooting Overview
  • Troubleshooting Methods
  • CallManager, Network Signaling, and Dial Plan
  • Troubleshooting Utilities and CallManager and Operating System Troubleshooting
  • Network Infrastructure and Call Detail Records
  • Voice Quality
  • Unity Troubleshooting
  • Escalation


For more information or to apply please call 08450 50 45 05 or complete the form below;


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