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Copyright © 2006.
cisco-certificatiom.co.uk
All Rights Reserved

Customer Service Series

Total Items: 5 Total Time: 23.00 hour(s) Subscription Term: 12 month(s)

Summary:

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

Certification:


Audience:

This series is for anyone who wants to learn about creating and maintaining good customer service.

Features:

  • Exercises that allow users to practice the application
  • A glossary
  • A file containing the text of the exercises
  • A Skill Assessment
5 items

Includes:

5.0 hour(s)
cusc01
6.0 hour(s)
cusc02
4.0 hour(s)
cusc03
4.0 hour(s)
cusc04
4.0 hour(s)
cusc05

Copyright 2006 Webteks. All rights reserved.