This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
This series is for anyone who wants to learn about creating and maintaining good customer service.
- Exercises that allow users to practice the application
- A glossary
- A file containing the text of the exercises
- A Skill Assessment