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This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.
Objectives:
- Describe the four general intents that determine how people respond in situations
- Identify ten general types of troublesome behavior
- Build relationships with individuals who display the ten general types of troublesome behavior
Topics:
- What are the four intents
- The first intent
- The second intent
- The third intent
- The fourth intent
- Recognizing the results
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P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Terms of Use:
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