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Copyright © 2006.
cisco-certificatiom.co.uk
All Rights Reserved
Internet Marketing Series: Customer Service and Payment
Product Code: ecom08 Time: 4.0 hour(s) CEUs: Available

Summary:

This course provides an overview of the customer service and payment resources available for an e-business.

Objectives:

  • Identify the different types of call centers
  • Use a Web information model
  • Define various electronic payment types
  • Identify security risks and the ways to protect against them


Topics:

  • The Call Center
  • Other Customer Service Concerns
  • Payment Types
  • Payment Systems
  • Payment Security

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Copyright � 2006 Webteks. All rights reserved.